A major international recruitment company was struggling to keep on top of their outstanding invoices. The credit control department were spending too much time on older debts, distracting them from the main ledger, slowing down payments and affecting customer relationships.
After testing Sterling’s commission only debt recovery service the recruitment firm decided to add the service on to their credit control process, referring debts to Sterling after sending a final demand letter.
Applying Sterling’s service has allowed the recruiter’s credit control team to focus on their main ledger whilst Sterling successfully collects ageing debts. The service is cost neutral since the debtors pay late fees, effectively covering the costs of collection. Using a third party has helped resolve disputes and retain client relationships where appropriate. By focusing on the main ledger the credit control team have been able to improve overall cash flow, and respond to clients more quickly, thus improving customer relationships.